Frequently Asked Questions
How long does it take to receive my order?
How do I pay for my order?
How can I determine the price of my order?
How do I place my order?
How do I check the status of my order?
Can I check my order history to find out details of previous orders?
How much is shipping and handling?
Can I have my company logo imprinted?
What are the artwork requirements when submitting logos?
Can I include signatures in my card imprint?
Can I download an order form?
Can you send me some samples?
What if I am not happy with my order?
How long does it take to receive my order?
Orders for individual sympathy card designs ship in 3-5 business days. Orders for Sympathy Assortment Boxes ship in 1-2 business days. Please allow 2-7 business days for delivery. For the most accurate shipping time to your location, please use our Shipping Quote.
How do I pay for my order?
We accept American Express, Visa, MasterCard, Discover and Diners Club. You can also choose to be billed after shipment. This option is for credit approved companies and previously billed customers.
If you wish to pay an outstanding balance on a previous order, please contact us by phone, fax, mail or email and reference your order or account number. At this time, payments cannot be made online.
| Phone: | 1-800-730-1024 Monday thru Friday 7:30am - 8:30pm ET. |
| Toll Free Fax: | 1-888-641-2103 (24 hours a day) |
How can I determine the price of my order?
Select the product that you would like to order and click the Purchase button. Fill in the information that you would like on the online order form and proceed with the order process. Your subtotal will display in the shopping cart. If after viewing the price, you do not wish to place your order, you can simply delete the order from the shopping cart.
You can also contact us at 1-800-730-1024 between the hours of 7:30am – 8:30pm ET and one of our customer service representatives will be happy to provide you with a detailed price quote.
How do I place my order?
In addition to ordering online, you can also place your order via one of the following methods:
| Phone: | 1-800-730-1024 Monday thru Friday 7:30am - 8:30pm ET. |
| Toll Free Fax: | 1-888-641-2103 (24 hours a day) |
*Please note, orders for our Digital Photo Upload Cards can only be placed on our website.
How do I check the status of my order?
You can check the status of your order online by accessing the Order Status page on our website. Please have your account or order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. Our site is updated daily, so you can check back regularly for updated order status and shipping and tracking information.
Can I check my order history to find out details of previous orders?
You can check on the details of previous orders by accessing the Order History page of on our website. Please have your account # or previous order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. You will be able to see the total quantity of cards, design, greeting and imprint color information for all orders placed on your account.
How much is shipping and handling?
Shipping and handling charges are based on the quantity ordered and ship to location. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.
You can also calculate your S & H charges by utilizing our Shipping Quote feature.
Can I have my company logo imprinted?
Yes, we can include your logo, trademark, or special type for a $25.00 one-time charge (if positioned in the standard imprint area) on the initial order. Please allow an additional week to normal processing time. You will be prompted to upload your artwork on the Customize Your Order screen.
What are the artwork requirements when submitting logos?
Artwork must be PC compatible, high-resolution (minimum 300 dpi) black and white line art for best results. Artwork that includes grayscale, halftone, shadow, texture or screen will not reproduce properly. Any artwork saved from Web pages is not usable. Preferred Program files - Adobe® Illustrator CS5 (.eps, .ai, .pdf), Adobe® Photoshop CS5 (.psd, .tif). Alternate Programs - Microsoft® Word® 2003. Please include all fonts used.
Can I include signatures in my card imprint?
Yes, we can include up to 4 signatures for a $25.00 one-time charge (if positioned in the standard imprint area) on the initial order. For more than 4 signatures there would be an additional charge of $70.00 (this consists of a one- time $35.00 plate charge plus a $35.00 setup charge which would apply when used on subsequent orders).
Simply complete your order and email us with your order # and request a signature layout be sent to you. Allow additional time for orders with multiple signatures to be processed.
Can I download an order form?
You can download and print an order form by clicking on the following links:
Sympathy Cards and Sympathy Assortment Box Order Form
Can you send me some samples?
Please note that our entire product line is available to view and order online. You can request our Sympathy sample package which includes samples of pre-selected popular designs or request up to 6 specific samples of your choosing by going to our Sample Request page.
What if I am not happy with my order?
Your satisfaction is guaranteed. If you are not completely satisfied with your order, we will promptly refund your money.
